What about the bill?

Your concessions

Your current entitlement to any concessions, such as pensioner rebates, will also continue. However if you enter a new market contract, either with your current retailer or a new retailer, you will need to re-apply for any rebates you are entitled to.

Do I still pay the Ambulance levy?

Yes. Everyone must still pay the Community Ambulance Cover Levy through their electricity bill. Your ambulance levy is collected by your retailer and passed on to the Queensland Government to support this vital community service.

My electricity has been disconnected - who do I call?

You should contact your electricity retailer if your electricity has been disconnected.

Can I get one bill for electricity and gas?

You may get two bills from different companies for your electricity and gas. If you prefer one energy retailer, you could ask your current electricity and gas retailers whether their products include the supply of both electricity and natural gas. If so, you might want to ask whether there are any discounts or other offers available as a 'dual fuel' package, and compare offers.

If your current retailers don't offer a 'dual fuel' option, you could shop around for a retailer who better suits your needs.

My meter has not been read for a while...

Your electricity meter must be read at least once per year, but sometimes the meter readers are unable to access your property, so they have to estimate your reading. If you are concerned that your meter has not been read for a while, or are concerned that the estimate on your bill may not be correct, contact your retailer.

What if I have trouble paying my bill?

Retailers are required to have hardship arrangements. You should ask your retailer what they are - particularly any payment plans, and how they treat late payments, including any late fees or penalties.

I have questions about my bill

Please contact your retailer if you have questions about any of the following:

High accounts
High supply charges
Faulty meter
Back billing of faulty meters
Estimated accounts
Disconnections for overdue accounts
Security deposits
Transfer of old debts onto current accounts
Multiple supply charges for multiple meters

How much can I charge for reselling electricity?

Ready reckoners outline what you can charge for the on-selling of electricity to tenants. For more information about on-selling electricity, go to the Department of Mines and Energy website(new window) and check the Ready Reckoner(PDF ??k) for the relevant charges that apply to electricity on-selling to domestic customers.