Contracts

What is a market contract?

A market contract is the contract you sign that outlines all the terms and conditions of your relationship with your gas retailer. This includes things like price, service standards, fees and charges, billing and payment arrangements and penalties for early termination.

The Queensland Government has mandated minimum terms and conditions for market contracts offered by retailers, however the remaining terms and conditions of a contract may vary. You should check the terms and conditions carefully before you enter any contract.

What is a Standard Retail Contract?

Customers who do not wish to enter into a market contract with their retailer will automatically be placed on a standard retail contract. Each gas retailer must have a standard retail contract and standard price for customers who do not wish to enter a market contract.

What is a disclosure statement?

A disclosure statement is a written document provided to you by a retailer when you enter a retail contract. It should in plain English and it should explain key terms in the contract, prices, service levels, bill frequency, duration of the contract, available payment methods, fees and charges and any early termination penalties that may apply. You should read this document carefully before entering into a contract.

How long does a market contract last?

There are no limitations to the duration of a market contract that could be offered to you. The duration of the contract will be covered in the contract's terms and conditions. You should check for any price increases built into the terms and conditions, particularly for contracts that cover several years. Don't forget to compare your retailer's offer with other retailer offers.

My market contract ends soon, will I be cut off?

Your retailer should send you a reminder about your contract expiry, and the options you have. In any case, if your market contract expires you will be deemed to be on a standard retail contract with your retailer. This gives you some time to put a new contract in place, either with your existing retailer or another retailer - and your gas supply will not be interrupted.

At the end of your contract you have the choice to either stay with your current gas retailer, or shop around for another gas retailer. You should thoroughly research all offers.

What happens if I have a contract with a retailer and I move?

If you end a contract early you may be required to pay a termination fee. You should check the terms and conditions of your contract carefully to see if, and in what circumstances, you may be required to pay such a fee. If you move to a new premises and wish to stay with the same retailer, they might not charge a termination fee. You should ask your retailer about this.