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Consumer protection

The Queensland Government has ensured that retail competition includes strong consumer protections:

• The guaranteed regulated electricity price
• Minimum contract standards
• 10 business-day cooling-off period
• Marketing Code of Conduct
• How can I stop retailers calling me at home?
• What happens if your retailer goes out of business?
• Energy Ombudsman Queensland
• Making a complaint

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© The State of Queensland (Department of Mines and Energy) 2007.

Queensland Government