It's your choice

Will I get a retail offer?

South-east Queensland is the largest, most commercially attractive market to gas retailers, so if your home or small business is here you are most likely to get an offer. You may also get offers from retailers looking to bundle your electricity and natural gas services - 'dual fuel' offers.

It is expected that customers living outside south-east Queensland may not receive a new retail offer in the short-term. As new energy companies become established in the Queensland market, this may change, and you may be offered a package of products and services from a retailer in the future.

When can I choose?

If you get an offer from a retailer, you can sign a contract now if you wish, but any contact will be subject to a 10 business-day cooling-off period that applies to all gas contracts from the date you sign.

During the cooling-off period you can cancel the contract if you change your mind, without incurring any penalties.

Do I have to choose?

No. You can do nothing. There is no hurry or reason to make the change if you don't want to. If you stay as you are, you can always change later.

If you are happy with your present gas retailer, you can stay with them. Simply do nothing and you will continue to receive your gas supply, just as you do now. You can also ask your present retailer if they have any new offers that might better suit your needs.

Your options

For your natural gas supplies you can:

stay with your current retailer on their standard terms and conditions
ask your current retailer about any new deal they may be offering
compare offers from other retailers and choose a deal that better suits your needs.

Licensed gas retailers

Only companies licensed by the Queensland Government will be able to sell gas to you. Click here to find out who the licensed gas retailers are.

Important things to check!

When comparing retail offers make sure you check:

the details of any package prices or rates at which gas will be charged (compare them to what you are paying now)
how much electricity and/or gas you currently use
what is included in the package price
how and when you will be billed
how and when you must pay
any penalties for early termination of the contract
any fees and charges including minimum charges, late payment fees, etc.